Medusa does not offer returns or refunds on custom orders.

Medusa makes fully custom uniforms and apparel. Every order is customized and produced solely for the customer.

For this reason we cannot offer refunds for your custom orders. 

If there are any issues with your order, please contact us at vip@officialmedusa.com and we will do our best to make sure you are happy. 

 


 

Terms and Conditions:  

This is a non-refundable custom order.  

Average order turnaround time is 10-25 business days.  

By paying for this order, you are agreeing to our No Refund & No Returns policy.

 


 

DUTIES & TAXES
Wooter Apparel ships worldwide and many countries have imposed duty fees/taxes that will be invoiced before or after your products are delivered. These duty fees are a responsibility of the client to pay - not on Wooter Apparel. We primarily ship with FedEx, UPS and DHL. To read up on their policies please visit their official websites.

 


 

If there are any issues with your order, please contact us at vip@officialmedusa.com and we will do our best to make sure you are happy.